Welcome to Dumpling Squishy (dumplingsquishy.com). By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Dumpling Squishy is an e-commerce store based in the United Kingdom, selling kawaii squishy toys and related products.

Address: Unit 5 Industrial Centre, Bayford St, London E8 3SE
Email: [email protected]

2. Eligibility

By using this website, you confirm that you are at least 14 years of age, or that you have the consent of a parent or legal guardian. Our products are recommended for ages 14 and above in accordance with CE certification requirements.

3. Products & Mystery Boxes

Our mystery box products contain randomly selected items. By placing an order for a mystery box, you acknowledge and accept that:

  • The specific colors or variants received cannot be guaranteed or requested.
  • Images shown on the product page are representative of possible items and not a guarantee of what will be included.
  • Mystery box purchases are final and do not qualify for exchanges based on color or variant preference.

4. Pricing & Payment

  • All prices are displayed in USD ($) or the currency shown at checkout.
  • Prices are subject to change without notice.
  • We accept payment via all major credit/debit cards and other methods shown at checkout.
  • Your payment is processed securely. We do not store your full card details.

5. Orders & Confirmation

  • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
  • You will receive an order confirmation email once your order is placed.
  • In the event of a pricing error or stock issue, we will contact you and offer a full refund or alternative.

6. Shipping

Please refer to our full Shipping Policy for details on delivery times and processes. By placing an order you agree to the shipping terms stated therein.

7. Returns & Refunds

Please refer to our full Refund & Returns Policy. Refund eligibility is subject to the conditions set out in that policy.

8. Intellectual Property

All content on this website — including logos, images, text, and graphics — is the property of Dumpling Squishy and may not be reproduced, distributed, or used without our prior written permission.

9. Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience and serve relevant advertising. These include tools from Google Analytics, Google Ads, Jetpack, and Facebook (Meta) Ads. For full details, please see our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by UK law, Dumpling Squishy shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of the order in question.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
Dumpling Squishy
Unit 5 Industrial Centre, Bayford St, London E8 3SE
Email: [email protected]