Shipping Policy
At Dumpling Squishy, we want your order to reach you as quickly as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
1. Free Worldwide Shipping
We offer free shipping on all orders, worldwide. No minimum order value required — what you see at checkout is what you pay.
2. Order Processing Time
All orders are processed within 1–5 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
3. Estimated Delivery Times
Delivery times vary by destination. The following are estimated timeframes from the date of dispatch:
| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 7–15 business days |
| Europe | 7–15 business days |
| United States & Canada | 7–15 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of World | 15–30 business days |
Please note: these are estimates only. Actual delivery times may vary due to customs clearance, local postal delays, peak seasons (e.g. Christmas, Chinese New Year), or other factors outside our control.
4. Tracking Your Order
Where tracking is available, you will receive a tracking number via email once your order has been dispatched. You can use this to monitor your order’s progress through the carrier’s website.
Please allow up to 5 business days after dispatch for tracking information to become active.
5. No Hidden Fees — Duties & Taxes Included
The price you see at checkout is the final price you pay — guaranteed. We cover all customs duties and import taxes on your behalf, so there are no hidden fees or surprise charges after you place your order.
What you pay at checkout is what you pay. Full stop.
6. Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please:
- Check your tracking information
- Check with your local post office or delivery depot
- Contact us at [email protected] and we will investigate
We consider a parcel lost if it has not been delivered within 40 business days of dispatch. In this case, we will offer a full refund or replacement at no extra cost.
7. Incorrect Address
Please ensure your shipping address is correct before completing your order. Dumpling Squishy cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at [email protected] — we will do our best to update it before dispatch.
8. Contact Us
For any shipping-related questions, please reach out to us at:
Dumpling Squishy
Unit 5 Industrial Centre, Bayford St, London E8 3SE
Email: [email protected]
Website: dumplingsquishy.com/contact-us